Archives: FAQ

Do you prescribe compounded meds?

July 4, 2024

No, we don’t.

Do you prescribe testosterone?

No, we don’t.

How do I place an order for a refill?

May 19, 2024

At Pandia Health, refills are simple! If you’ve had an online consultation with our doctors and they’ve prescribed medication for you, we’ll send you a reminder when it’s time for your next refill. We’ll ask for your consent and check if you have any new symptoms or started any new medications.

When is my next refill?

Your next refill reminder will be dispatched to you seven days before your final pill, provided you are an insurance patient. You will receive a refill consent form and a survey to confirm your refill preference and note any health concerns or changes. If you are a cash-paying patient or uninsured, a refill survey will […]

How do I get a prescription?

To get a prescription simply sign up for one of our services, fill out the health form and pay the consultation fee. One of our expert doctors will find the best medication that matches your health history and needs.

How many pills can I receive in one shipment?

If you’re using insurance, note that your refill quantity may be determined by your insurance plan. Typically monthly, quarterly, or yearly. If you’re paying cash and it’s your first time with the medication, we recommend ordering no more than a 90-day supply. If you’ve used the medication before, you can order as much as you […]

What if I lost my medication?

If you’ve lost your medication, the process differs based on your insurance status: For insurance patients, we can request an additional fill waiver from your insurance company to replace the lost medication. For cash-paying patients, simply inform us, and we’ll promptly send an invoice for the replacement pack.

How long does shipping usually take?

USPS standard shipping takes 3-5 business days. We have the option of priority shipping too (please, request price).

Is shipping discreet?

Yes, our packaging is discreet. The package is typically a neutral color with a label that says either Pandia Pharmacy or Cabet/True Pill Pharmacy.

Does Pandia provide tracking?

You will be provided with a USPS tracking number via text or email if you don’t accept text messages.

Do you accept insurance for medication?

Yes, we accept most insurances for medication.

Do you accept insurance for telehealth consultation?

No, we don’t. Our aim is to keep doctor consultations affordable. Understanding that many are either underinsured or without coverage, we’ve set low fees and accept cash/credit only.